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BackupGuard Cloud Service
All the tips for the usage of the Cloud service.
Whitelist our IP address from cPanel
If you wish to whitelist our IP address from cPanel, follow these steps. Step 1. If you are not already logged in, go ahead and log in. Step 2. Find the Databases section and click on the Remote MySQL icon. Step 3. Enter our IP address – 220.127.116.11 Step 4. Click the Add Host button.
Restore a backup
If you wish to restore a backup, follow these steps. Step 1. In the sidebar select Backups. Step 2. From the list of all existing backups, find the one that you wish to restore. Step 3. Click the Restore button. Step 4. Press OK. The restore process will start.
How to create a backup profile
Creating a custom profile is a more advanced way to configure your backup profile. It allows you to manually select which files from the FTP and which tables from the database source will be included in future backups. Note: If you wish to create a custom profile, you need to set up FTP source and/or database source in advance. If you wish to create a custom profile, follow these steps. Step 1. In the sidebar
How to create a database source
BackupGuard allows you to manually create a new database source for adding to a custom profile. Either TCP/IP or an SSH tunnel are used to connect to your database server and backup all the necessary tables (Which can be selected during custom profile creation) and incremental backups(https://help.backup-guard.com/
Whitelisting our IP address
On most of the popular hostings remote connections from all remote IP addresses are blocked by the firewall as a default setting. To be able to perform a backup of your databases our IP address needs to be whitelisted, which basically means that the firewall will stop blocking the connections from our IP address. To see an example of how it is done in cPanel, click this link.
How to extract SGBP files
If you have downloaded the backup archive and wish to extract the SGBP file, follow these steps. Step 1. Download SGBP extractor for Windows or Mac. Step 2. Run the program. Step 3. Indicate the path to archive you wish to extract and the path where the files should be extracted to. Step 4. Push the Extract button. !(htt
How to create an FTP source
BackupGuard allows you to manually create a new FTP source for adding to a custom profile. FTP, SFTP, FTP-SSL protocols are used to connect to your server and backup all the necessary files (which can be selected during custom profile creation). Afterwards, the FTP source can be checked for file changes and all the changed files can be backed up. If you wish to create a new FTP source, follow these steps. Step
Schedule automatic backups
If you wish to schedule automatic backups, follow these steps. Step 1. In the sidebar select Schedule. Step 2. In the Schedule section select the Schedule backup button. Step 3. Enter the required data and push the Schedule Backup button on the bottom. Now your automatic backups are schedule
Perform a manual backup
If you wish to perform a manual backup, follow these steps: Option 1: Step 1. In the sidebar select Websites. Step 2. Find the website you want to backup from the list. Step 3. Click the Backup now button. **
Master and incremental backups
To understand what are the Master and the Incremental backups and the difference between them, please read the following information. Master backup A master backup is a complete backup of everything from scratch. The backup process is slow and the generated image file is big, due to the fact that all of selected files are backed up. However, the master backup acts as a base for all subsequent incremental backups, which means that a master backup must be created at first before generating
How to upgrade your account
If you wish to upgrade your account, follow these steps: Step 1. Click the Upgrade for more space link on the top. Step 2. Select the new account type and enter the required data. Step 3. Click the Submit button. We will simply upgrade and extend your subscription by adding 1 month
Download backup archives
If you wish to download backup archives, follow these steps. Step 1. In the sidebar select Backups. Step 2. From the list of all existing backups, find the one that you wish to download an archive for. Step 3. Press the Prepare download button and wait until it changes to Do
How to generate RSA key pair
To be able to encrypt your SGBP files you must create RSA public and private keys. Although we offer you a key generation tool, if you want to create the pair by yourself follow these steps: Step 1. To create your public and private RSA keys on the command-line: ssh-keygen -f rsa_id Step 2. Convert OpenSSH RSA public key to OpenSSL format (PKCS8): ssh-keygen -f rsa_id.pub -e -m PKCS8 > rsa_id.pkcs Now you can encrypt your SGBP files by providing your public key.
Manage your backups
If you wish to manage your backups, select Backups in the sidebar. Here you can restore, download or delete any backup you want.
How to backup your website
If you wish to backup a website you have 2 options: Option 1. Manually backup a website. Option 2. Schedule automatic backups. Follow the links to get more information.
How to create a new website
If you wish to add a website for further backups, follow these easy steps. Step 1. In the sidebar select Websites. Step 2. Click Add new website. Step 3. Select the type of connection. Step 4. Enter the required data. Step 5. Click Connect to continue. !(https://storage.crisp.chat/users/helpde