Please, follow the steps to download the backup archive:

Find the respective backup row in the Backups section and hit the download button

Select the Backup row from the dropdown to download the archive on your local computer

Sometimes, depending on the server configurations, we're unable to create a symlink for the specific backup archive. In those cases you can download your backups using one of your favorite FTP clients. All the backups and related stuff (e.g. log files) we keep in /...wordpress installation path/wp-content/uploads/backup-guard/...backup name you want to download/ directory.
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