Q: Whitelist our IP address from cPanel

If you wish to whitelist our IP address from cPanel, follow these steps. Step 1. If you are not already logged in, go ahead and log in. Step 2. Find the Databases section and click on the Remote MySQL icon. <img src="https://storage.crisp.chat/users/helpdesk/website/2ff960fbb3b2c800/cpanel-1_rb3r80.png" alt="" /> Step 3. Enter our IP address – 34.215.33.200 Step 4. Click the Add Host button. <img src="https://storage.crisp.chat/users/helpdesk/website/2ff960fbb3b2c800/cpanel-2_aacfqb.png" alt="" />

Question 1

How to Download the Backup Log File

Accepted Answer

Sometimes you will need to download the backup log file to see how the backup went through. This is especially true in case the backup process ends in an error.

So, you can follow the steps below to download the backup log file.

Find the respective backup row in the Backups section and click the "Download" button.

Select the Backup log row from the dropdown to download the backup log file on your local computer.

That's it! The file is downloaded.

Question 2

How to Migrate a Website Using the WordPress BackupGuard plugin

Accepted Answer

This tutorial will guide you to migrate your website from one domain to another one.

|| To migrate the website from A domain to B domain, (1) first of all you should prepare a migration package from A, (2) then set up a new WordPress installation on B and (3) finally import the captured migration package into B.

Steps in the Source website (A domain)

Click on the Backup button to prepare a migration package on A
Select the Full backup option, then click on the Backup button to start the backup process. You can set a custom name for the backup or else it will be automatically generated.

As the backup process is completed, click on the Download button and choose the Backup option to download the migration package.

Steps in the Destination website (B domain)

As you've setup a new WordPress installation on B, install the BackupGuard Pro plugin there and click on the Import button to import the package into B you've captured from A
Choose the Local PC option and press the Next button

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Question 3

How to Install the BackupGuard Pro WordPress Plugin

Accepted Answer

This article will include steps on installing the BackupGuard Pro WordPress plugin.

| If you're using the free version of the plugin, please, make sure to uninstall it before the installation of the pro version. Otherwise you'll face an exception for redeclaration for the same instance.

From the Products section of your BackupGuard account click "Download" and choose the Plugin.

|| The account we used has access to the Platinum version but the same steps apply for other plans.

Once the plugin is downloaded, navigate to Plugins section of your WordPress Dashboard and press the Add New button.

Press Upload Plugin button to upload BackupGuard Pro package.

Press Choose File to browse the package you've downloaded after the payment from your BackupGuard account and choose the previously downloaded plugin file.

Then press Install Now button and wait to complete the installation.

Press Activate butt

Question 4

How to create a backup profile

Accepted Answer

Creating a custom profile is a more advanced way to configure your backup profile. It allows you to manually select which files from the FTP and which tables from the database source will be included in future backups.

Note: If you wish to create a custom profile, you need to set up FTP source and/or database source in advance.

If you wish to create a custom profile, follow these steps.

Step 1. In the sidebar select Advanced > Profiles Step 2. Click the Create new profile button.

Step 3. Enter the required information. Step 4. Click the Save changes button.

Question 5

Whitelist our IP address from cPanel

Accepted Answer

If you wish to whitelist our IP address from cPanel, follow these steps.

Step 1. If you are not already logged in, go ahead and log in. Step 2. Find the Databases section and click on the Remote MySQL icon.

Step 3. Enter our IP address – 34.215.33.200 Step 4. Click the Add Host button.

Question 6

How to Restore a Backup from the Cloud Service

Accepted Answer

If you wish to restore a backup done with the Cloud Service , follow these steps.

Click the Restore button next to the backup you wish to restore from the list of all existing backups from the Backups section.

Choose either Full Restore or Selective Restore (the Files or the Database) and then click Start Restore.

The restore process will start.

|| You will have the possibility to change the Advanced Destination Options (the FTP source, the Database source and name, Root Directory). It's best to leave the default selected options unless there is anything specific you need.

|| You can click "Save Settings" to have the same settings by default when using this same profile.

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