Q: Whitelist our IP address from cPanel

If you wish to whitelist our IP address from cPanel, follow these steps. Step 1. If you are not already logged in, go ahead and log in. Step 2. Find the Databases section and click on the Remote MySQL icon. <img src="https://storage.crisp.chat/users/helpdesk/website/2ff960fbb3b2c800/cpanel-1_rb3r80.png" alt="" /> Step 3. Enter our IP address – 34.215.33.200 Step 4. Click the Add Host button. <img src="https://storage.crisp.chat/users/helpdesk/website/2ff960fbb3b2c800/cpanel-2_aacfqb.png" alt="" />

Question 1

Download backup log file

Accepted Answer

Please, follow the steps below to download the backup log file:

Find the respective backup row in the Backups section and hit the download button
Select the Backup log row from the dropdown to download the respective backup log file on your local computer

Question 2

Download restore log file

Accepted Answer

Please, follow the steps below to download the restore log file:

Find the respective backup row in the Backups section and hit the download button
Select Restore log row from the dropdown to download the respective backup log file on your local computer

Question 3

Whitelist our IP address from cPanel

Accepted Answer

If you wish to whitelist our IP address from cPanel, follow these steps.

Step 1. If you are not already logged in, go ahead and log in. Step 2. Find the Databases section and click on the Remote MySQL icon.

Step 3. Enter our IP address – 34.215.33.200 Step 4. Click the Add Host button.

Question 4

Install BackupGuard Pro

Accepted Answer

To install BackupGuard Pro, follow these steps:

| Don't forget to uninstall BackupGuard Free before installing BackupGuard Pro! Otherwise you'll face an exception for redeclaration for the same instance.

Navigate to Plugins section and press Add New button

Press Upload Plugin button to upload BackupGuard Pro package

Press Choose File to browse the package you've downloaded after the payment

Choose the proper .zip package and press Choose button

Then press Install Now button and wait to complete the installation

Press Activate button to get the plugin activated

Now the plugin will appear in the Plugins section as an active

From the sidebar select BackupGuard menu item to get started

Question 5

Extract SGBP archive

Accepted Answer

|| If you've not installed the SGBP Extractor on your PC yet, download and install it first. You can download the mentioned software here: https://backup-guard.com/downloads/

Run the SGBP Extractor and press the Browse Archive path button to indicate the path
Choose the respective archive you want to extract and press the Open button
Now press the browse Destination path button to specify the destination where you want to extract the content
Choose the destination path and press the Open button
Now press the Extract button and wait to complete extraction
A new folder will be created in the destination you've provided prior
As you see, in my case the backup contains wp-content directory and the respective .sql database file

|| The .sql db file you can find in /the-path-where-you-extracted-you-archive/wp-content/u

Question 6

How to create a backup profile

Accepted Answer

Creating a custom profile is a more advanced way to configure your backup profile. It allows you to manually select which files from the FTP and which tables from the database source will be included in future backups.

Note: If you wish to create a custom profile, you need to set up FTP source and/or database source in advance.

If you wish to create a custom profile, follow these steps.

Step 1. In the sidebar select Advanced > Profiles Step 2. Click the Create new profile button.

Step 3. Enter the required information. Step 4. Click the Save changes button.

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